Return and exchange policy: We stand behind our products and will gladly help you if you are not satisfied with your purchase. We accept items for return or exchange under the following conditions:

You must e-mail us first for an authorization number within 14 days of receiving your watch. Items sent back to us without an RA number on the outside of the box will be refused. RA numbers are good only for 14 days. Items returned with an RA number after that timeframe will be refused.

All items sent back for return or exchange MUST be unworn, with ALL the original packaging, tags and protective plastic still attached. This includes the plastic disc on the face and back of the case of the watch and the plastic wrap that covers metal bracelets on some watches. If the wrap has been removed, the item cannot be returned. If the plastic disc on the back of the case has been removed, the item cannot be returned. Metal bands cannot have been sized or altered in any way. If a watch shows even the slightest signs of wear or damage or doesn't meet these requirements, it will be sent back to you, and no credit will be given. The product MUST be in the same condition as when sent to you, or it cannot be returned for refund or exchange, and there are no exceptions. We inspect all items closely upon return, so please, if you think you may want to return your watch, don't wear it at all. It is very difficult to wear a watch even for a short time without scuffing or scratching it. We are very strict about these policies as we do not sell used or refurbished items.

For an exchange, you will be charged only the cost of shipping the replacement to you. For a return, we will refund the purchase price minus a 15% restocking fee. Shipping charges are not refundable. Refused, unclaimed and undeliverable items also are subject to the restocking fee. Special orders are not returnable.

In the unlikely event that there is a mechanical problem with your watch after you have worn it, you will need to use your warranty to have it repaired. We don't replace or refund for worn items.

Please note that Great Timing is an eco-friendly company. We will not include a copy of your invoice in your order because you already received one via email. If you want a paper copy, you may choose to print out the email for your records. We also use recycled materials for packing.